Some of these files may not have been created if an Outlook feature was not used. Note: If you cannot find one of these files, continue to the next. Open Preferences, and then drag the following files to the desktop:Ĭom._istĬom._istĬom._istĬom. To display this folder, hold down the OPTION key while you click the Go menu. Note The Library folder is hidden in MAC OS X Lion. To move preferences to the desktop, follow these steps: This step will determine whether the problem is caused by damaged Outlook preferences. To do this, view the following Microsoft knowledge base article:Ģ360509 How to troubleshoot Mac Outlook 2011 identity database You may have to repair the Outlook database.
If the problem is resolved, the issue is related to the Outlook database. Open Documents, and then open Microsoft User Data.ĭrag Office 2011 Identities to the desktop. If Outlook opens without a problem, we will have to troubleshoot the Outlook database. By moving the folder to the desktop, Outlook will automatically create a new database. The Outlook database and data records are stored in the Office 2011 Identities folder. If the issue continues to occur, go to the next step. This prevents Outlook from sending or receiving mail. Press the Shift key and then click the Outlook icon on the Dock. Opening Outlook without running schedules or trying to connect to a mail server is a way to determine whether the issue is related to the account settings or pending send/receive actions. Step 2: Open Outlook 2011 without running schedules or trying to connect to a mail server Note: When an application is force quit, any unsaved changes to open documents are not saved. Repeat this process until you quit all active applications. Select an application in the “Force Quit Applications” window. To quit active applications, follow these steps:Ĭhoose Force Quit from the Apple menu (or press Command – Option – Esc).
Step 1: Quit Outlook and all other applications If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
To check if it is installed, open Word, and then click About Word from the Word menu. IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. When you start Outlook for Mac 2011, the application crashes or hangs.
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